ORDERING INFORMATION

Customers may place orders online 24hrs per day or you may fax your order to: 518-587-7887

ALL PRICING IS SUBJECT TO CHANGE WITHOUT NOTICE !

SPECIAL ORDERS
We require all special order item be paid in full upon ordering. Remember: Special orders take extra time to get and we can't be held responsible for delays in manufacturing. (That's why they're special.) Special orders cannot be cancelled or returned!. If you would like to know if your items are special order please email us first before ordering.
 
DELIVERY
We will ship your order as fast as possible. The same day in most cases. We will use the best means available from our location.
 
WARRANTIES
Manufacturer's warranties apply to all products.
 
REFUSED ORDERS
If you refuse a shipment you must still pay the shipping and handling charges before a refund can be made or any additional orders can be made.
 
DAMAGE AND CLAIMS
All claims from damage or loss in transit must be made directly with the carrier. We do not assume any responsibility for damage incurred in transit. Claims for shortage or error in the warehouse must be made within five days of receipt of order.
 
RETURNS
All returns must have the following:
  1. Return authorization
  2. Prepaid freight.
  3. A copy of the original invoice.
  4. An explanation for the return.
  5. Product must be in re-saleable condition, free of markings, labels, and in the original carton. Cartons cannot be torn or cut open. Blister packed items must be unopened.
  6. No credits will be issued for shipping charges
  7. No returns on electrical items. NO REFUNDS. All cancelled orders and returns are subject to a 15% Administrative fee.
  8. Special ordered items cannot be returned. No returns accepted after 30 days.

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